Say Godbye to contracts
This package suits people who manage their IT in house or not interested in long term contracts/monthly fees.
Simply engage us when push comes to shove and we will do the hard lifting for you.
Premium Helpdesk
- Need to Engage Helpdesk only when required.
- Are you Managing your IT in house?
- After a once off Engagement?
- Do you have minimal IT requirement?
WE GOT YOU COVERED!
Our first line of defence is consists of a group of knowledgeable level 2 support backed up by Level 3 Systems Engineer ensuring all the daily issues are rectified on a timely manner based on KPI’s monitored through our systems.
No monthly fees and no lock-in contract. Reliable IT Support backing you up whenever needed.
We offer detailed reports after rectifying issues to keep on file.
Our Engineers are certified from our partners.
We respond in less than an hour.
Offsite Backups
- After overnight or continues backups.
- Need Office 365 Backups.
- Looking for Disaster Recovery Backups.
- Need to restore single missing email in seconds.
Enterprise Backups
Our backup servers are online 24/7 to monitor the changes happened in your data and back them up on the fly through an encrypted and compressed traffic against spoofing and hacking attacks.

We do all kind of backups from file backups to full snapshots of servers. For example we have SQL, System State, Exchange, Oracle, Hyper-v, VMware, cloud backups and the list goes on.

When a virus strikes the network, you need to have an immediate solution to restore all your data back. DRK Saves you time and restore all your data back in no time.

We keep 120 days of backups that you can easily restore from. So you're safe against accidental or intentional deletion/virus strikes.
Enjoy a scheduled detailed report for all your backup sets on your email every morning.
24/7 Monitoring
- Stay one step ahead of the downtime.
- Monitoring all the mission critical servers.
- Creates automatic support tickets
- Instant Alerts straight to your inbox
24/7 Monitoring
Our monitoring systems are configured to monitor all the software and the hardware issues and failures putting you one step ahead of downtime boosting up your focus on your business.

Configure our systems to send through all the alerts to either yourself or your team to action with the alert severity.

You can choose to add another layer of protection and get a report of the unauthorized logins to stop any hacking attempts immediately.

Opt in to send all the alerts to our helpdesk to create an automatic ticket to action after approving it.
Secure DNS
- Secure all devices Anytime Anywhere.
- Protecting users from visiting malicious websites
- Highest protection against cloned websites designed to steal your data/money
DNS Protection
Securing the internal network on the DNS level is so important. It filters out all the requests before it hits the network ensuring you’re accessing virus-free content.
It protects users from opening malicious links that appear to be legit whereas in fact they are designed to encrypt all your data in seconds.
Filters out the internet traffic based on massive database gets updated every second against spoofing, Encryption, Harmful traffic.
Monthly detailed reports about who tried to violate the security policies and who got protected against what?

Block websites based on your policies like social networking, Downloads, Porn ...etc.

Doesn't require any software or hardware. It just works on pretty much all the devices anywhere anytime.
Spam Filtering
- Stop Spam from hitting your inbox.
- Protect emails against malicious links.
- Boost your productivity.
- Compatible with all kind of emails.
Spam Filtering
Spam emails are not only cluttering your inbox but it’s a great risk that may infect the whole system if it wasn’t controlled by a powerful Spam filtering engine.

Can be used in sending out all your marketing emails to your clients ensuring it will hit their inbox.

Filtering all the incoming emails before they hit your inbox against malicious links, harmful attachments, Scripts and deliver only the legit good ones

Quarantine the suspected emails and notifying users if they wish to release them. It mixes between high security and flexibility to avoid losing any email.

Our solution can also ensure your outbound emails are safe when it leaves your inbox to avoid the risk of being blocked.

Can be used in the multifunction printer to send out the "Scan to email" messages from your domain name. for example Scanner@2ksolutions.com.au
Monthly Maintenance
- After Maintenance for your servers.
- Sick of Windows Updates and restarts.
- Hardware and software checks
- Errors Free Environment
Maintenance and Patch Management
Windows update is quite annoying in rebooting systems after patching computers and servers, it’s however important to avoid leaving systems vulnerable to the public.
We patch systems once a month after testing them and reboot them overnight to minimize the downtime window.

Patch all servers and workstations once a month with all the tested released patches from Microsoft and rebooting systems off working hours.

Backup the settings of the Firewall and upgrading it's firmware. Resources check against spikes and network flood.

Our Team check the hardware (Hard drives, Power Supplies, Fans ...etc) against preemptive failures. Not to mention UPS Disk spaces, Cleanup and defrag drives for optimal performance.

Enjoy full set of reports about every piece of equipment in your environment with the latest updates happened during the maintenance.
Anti-virus
- Protection from viruses, Trojans and Malware.
- Extra layer of protection works well with all of the above features.
- Managed through our systems.
- Centralized Updates across the network.
Managed Anti-Virus
Centralized Managed Anti-Virus through our systems alert for any Trojan, malware, virus and malicious codes.
Smart scripts are written to cleanup and scan systems without slowing them down.
Semi-daily definition updates installed only once then gets distributed across the network.

We would know about infections before you even notice and our smart scripts will kill it before it spreads around.

Our Centralized portal pushes through definition updates to one computer to distribute the updates across the board to avoid flooding the network. Any failure will be reported to the management portal and it will retry updating until it picks the most recent definitions.

Powerful engine checking all websites before visiting and warn you if it's not safe to visit.

Most of Viruses try to turn off the Antivirus protection to avoid getting caught. Our powerful client can't be turned off no matter what!